Beyond Mortgages - Important Info

BEYOND MORTGAGES LIMITED DISCLOSURE

Licensing information

Beyond Mortgages Limited (FSP 259065, trading as Beyond Mortgages Limited) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice.

Nature and scope of the advice

Beyond Mortgages Limited provides mortgage advice provided by the following product providers:

ANZ Bank
Westpac Bank
ASB Bank
BNZ
The Co-Operative Bank
Resimac Home Loans
Pepper Money
Bluestone
Liberty Financial
Basecorp Finance
DBR Property Financiers
Southern Cross Partners
SBS Bank
Cresida Capital
Bank of China
First Mortgage Trust
Heartland Bank
Avanti Finance

Fees or expenses

Beyond Mortgages and our advisers do not charge clients fees, expenses or any other amount for the financial advice we provide. You will not be invoiced or asked to pay any fees to us at any time, even if the engagement of services or the products placed through this engagement are terminated by either party.

Conflicts of interest and commissions

Beyond Mortgages Limited and our advisers are paid in the form of commission received from the product providers through which we place business. We will provide more specific details of these commissions once we have talked to you and understand your needs.

Complaints handling and dispute resolution

If you are not satisfied with our service or financial advice, please tell us as soon as possible.

Call: 04 568 2227

Email: info@beyondmortgages.co.nz

Write to: P O Box 30-929, Lower Hutt, 5040

When we receive a complaint:

We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Dispute Resolution Service (FDRS). FDRS provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction. To contact FDRS:

Call: 0508 337 337

Email: enquiries@fdrs.org.nz

Write to: FREEPOST 231075, P O Box 2272, Wellington, 6140

Duties information

Beyond Mortgages Limited and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.

We are required to:

give priority to your interests;
exercise care, diligence, and skill;
meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.

Contact details

Beyond Mortgages Limited (FSP 259065, trading as Beyond Mortgages Limited) is the Financial Advice Provider.